myUTeM is the official mobile application of Universiti Teknikal Malaysia Melaka, which has been developed by the UTeM Knowledge and Communication Services Centre. It has been fully used for Android, iOS and Huawei platforms.

The following are the functions that can be used (to date) in this myUTeM application

The latest version of myUTeM is 3.10.2

The minimum requirements for this mobile application are as follows

• For Android users, the app can be downloaded through the Google Play Store
• For iOS users, this app can be downloaded through the App Store
• For Huawei users, the app can be downloaded through AppGallery

On the main page of the mobile app

• For staff: Enter STAF NO and PORTAL PASSWORD to log in
• For students: Enter MATRIC NO and PORTAL PASSWORD to log in

For Location functionality, make sure you select High Accuracy mode (Use GPS, Wi-Fi, Bluetooth or mobile network to determine)

• Please check the operating system (Android, iOS or Harmony versions) of your smartphone. The minimum requirement for myUTeM application is Android 7.0 (Nougat) / iOS 8.0 or Harmony 1.0 .
• Please upgrade your smartphone's operating system (Android, iOS or Harmony version).

• Make sure that the information entered is ACCURATE. The password to use is the UTeM Portal password or UTeM PC/wifi password. If you forget your password, please contact PPPK helpdesk at 06-270 1101 or e-mail to helpdesk@utem.edu.my to reset your password. You can also use the Forgot Password function on the portal to reset your password. (Please visit: https://portal.utem.edu.my/iutem/)
• Make sure your smartphone has a stable internet connection (wifi or data plan) when using this myUTeM application.
• You are advised to use the wifi network.

• Please visit the i@UTeM portal at https://portal.utem.edu.my/iutem/ and enter the user ID and password. If unsuccessful, please reset your password or please contact PPPK helpdesk at 06-270 1101 for assistance.
• If you successfully log in to the i@UTeM portal using that user ID and password, please follow the steps below:
  
  
• For Android users, in the Settings section of your smartphone, select Wireless & Network > Mobile Network > Access Point Names (APN) (the steps to access this APN function depend on the smartphone model). Or in the Settings section, in the search field, find 'Mobile Network' click Mobile Network > Access Point Names (APN)
  
  Add a new APN with the following settings:

  1. Name: Internet
  2. APN: Internet
  
  Other settings are left unchanged. Save this setting and select 'Internet' as your APN setting.

  

• Use existing APN:
  You can also use the existing telco APN (Celcom/Maxis/Digi etc) by changing the APN protocol and APN roaming protocol to IPv4 only.
  
  
  
• Save this setting.
• Open the myUTeM mobile application and try to log in again.

• For security reasons, some applications have been blocked by UTeM. However, users can apply to use the application by attaching the alert/error displayed by this application and email to pppk@utem.edu.my for the application administrator's review.

• Please make sure :
• Internet access is stable by using WiFi or mobile data
• GPS access is stable
• Location, Camera and Storage functions enabled
• Please use the 'Where am I?' button to view GPS access and get the exact location.

• It occurs because the smartphone GPS signal is in an unstable/inactive state and indicates an inaccurate location
• Please use the 'Where am I?' button to view the smartphone's GPS access and get the exact location.
• The 'CLOCK IN' register process will be able to continue if the location shown is within the UTeM campus

• The myUTeM smart app uses the Google Map facility to identify the user's current position. The recorded user location is based on the current location of the smartphone shown by Google Map. The accuracy of this location depends on the GPS signal of the user's smartphone.


• Users need to :


• Open Google Map on a smartphone to get the current location
• Click the button marked A (red circle)
  
  


• The GPS signal will show the current location. Please ensure that the current location is blue. The blue mapped location indicates the smartphone GPS signal has been activated.
  
  


• Open myUTeM mobile app
• The 'CLOCK IN' process can be continued if the location shown is within the UTeM campus (blue circle)
  
  


• Tips:
  The blue dot shows your location on the map. When Google Map isn't sure about your location, there will be a light blue circle around the blue dot. You may be anywhere in a light blue circle. The smaller the circle, the more accurate your location will be.
  • If the blue dot isn't visible or gray, Maps can't find your current location and will show you the last location you visited.
  • If there is something between you and the cell tower, such as a parking garage or a high-rise building, your blue dots may not be accurate.
  Reference : https://support.google.com/maps/answer/2839911?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cimprove-accuracy-of-your-location-with-live-view

• For Android users, in the Settings section of your smartphone, select Wireless & Network > Mobile Network > Access Point Names (APN) (these APN open steps depend on the smartphone model). Or in the Settings section, in the search field, search for 'Mobile Network', click Mobile Network > Access Point Names (APN)
  

  
  

• Use existing APN:
  You can also use the existing telco APN (Celcom/Maxis/Digi etc) by changing the APN protocol and APN roaming protocol to IPv4 only.
  
  
  
• Tambah APN baru:
  
  

  Add a new APN with the following settings:

  1. Name: Internet
  2. APN: Internet
  
  Other settings are left unchanged. Save this setting and select 'Internet' as your APN setting.